Showing posts with label organization. Show all posts
Showing posts with label organization. Show all posts

Tuesday, March 13, 2018

I Saw, Today

I saw commitment today.

I saw dedication to patients.

I saw a team completely focused on a goal.

I saw preparation.

I saw real-time accountability.
I saw transparency.
I saw energy.

I saw follow through.

I saw transparency.

I saw communication.

I saw passion.

I saw priorities.

I saw teamwork.

I saw action.

I saw results.

How About You
What did you see today?

I'd love to hear from you.


No Excuses.

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Tuesday, November 6, 2012

Career Survival Is Not Mandatory

"This doesn't make any sense. I thought we were heading in a different direction. Now that I see what is really going on here, I'm going to have to double my efforts to get things moving forward in the way I know they should be. I know what we need to do...I just need to get everyone else on board with me. I'm sure I can do it."

I felt this way once...and I convinced myself that I was the one who knew exactly what the organization's priorities should be. Except I forgot one thing...I was a piece of the organization, I wasn't the whole thing.

Respect Where You Are
What I failed miserably to do back then was take a long hard look at myself before pointing the finger at the organization for not doing things the "right" way. I was so full of confidence, or hubris perhaps, that I failed to put in the time necessary to affect change.

I thought things were so messed up that the whole company was in a state of impossible dysfunction. I assumed nothing could be fixed, ever; and that since it was so dire there was no reason for me to stay.

Maybe I was wrong.

Respect Yes, But Also Keep It Real
The counterpoint to my self-reflection is that the organization I described above was lacking considerably from a failure of leadership. Some of that was my own failing, and some was the responsibility of the other members of management team. Communication was poor, a commitment to service and accountability was nonexistent, and just about every satisfaction metric was embarrassingly low.

That's not healthy folks...in fact that patient was dying.

Start Bailing...or Bail Out?
At the time I felt I had only one clear option => get the heck out! So I did. I moved on to a different organization and felt that I was lucky to get out of there with my career still in tact.

What I may have missed however, was the opportunity to make very slow but steady improvements to an organization that had unlimited potential for improvement.

In my haste to bail out, I may have missed the chance to start bailing and save a sinking cultural ship.

How About You
When you realize that the company you've joined isn't what you expected, do you quickly call that recruiter back? Or, do you take a breath, acknowledge that sometimes we have to be really creative to make even a little bit of progress, and try hanging around a while longer? The answer is obviously a personal one. For me, it might have been a battle worth joining.

I'd love to hear from you.

No Excuses.



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Tuesday, October 30, 2012

Proud Moments

I recently participated in a fast-paced and strategically focused series of planning meetings for my organization. One of the activities we did to kick-off the event was to publicly acknowledge one of our proudest moments while working at the company.

I had two pretty strong, and unexpected, reactions to this exercise.

I Hate It!
I didn't hate it because it was a bad idea; I hated it because I hadn't thought of it first. I was actually privately embarrassed that I wasn't using this approach as a regular part of my conversations with leaders and employees. I am blessed to work in an organization that literally performs miracles on a daily basis, yet somehow I had gotten caught up in the never ending stream of work drama and had lost sight of those miracles.

But I Love It!
Once I got over my self-inflicted humiliation, I got fired up about this approach. Key leaders, physicians, and community leaders one after the other shared their personal "proud moments" of being part of my organization.

It was absolutely awesome. This single exercise out of two intense days of brainstorming, discussion, and fortunately not 100% agreement on everything (bobble-heads and yes-men never changed the world!) was for me the most impactful part.

How About You
When was the last time you thought about your proudest moment working at your organization? Better yet, have you ever asked anyone about theirs? The answers might just be downright inspiring.

I'd love to hear from you.

No Excuses.



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Friday, October 26, 2012

HR Confession

We don't like all of the employees.

We don't like saying no to you.

We get annoyed when you take too damn long to tell us about your poorly performing employees.

We know it's a hassle to fill out the forms we send you, we don't like filling them out either.

We get fired up about providing good service to you => you are our primary focus.

We care deeply about the organization and work hard to protect it.

We're willing to go to battle externally on your behalf because we believe so strongly  in the company and you.

We constantly think about the entire organization, not just your department.

We want the organization to dominate the market.

We will go the extra mile for employees whenever we possibly can...and even sometimes when we shouldn't.

We'll always, always, have your  back.

How About You
What's your confession?

I'd love to hear from you.


No Excuses.




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