We’ve all heard the question as our organizations grow…”how are we going to maintain our culture as things change?”
It’s a great question.
The answer…at least from my perspective…is based on two core behaviors. It’s not about the latest program of the month, or a slick poster on the break room wall. It’s not about a weekly email that reminds everyone how special we all are.
It’s more personal. It’s about one-to-one interactions that take the corporate mission and values down to the individual level.
First, show kindness.
Kindness always makes an impact. It doesn’t mean we are soft or ineffective. It means we have prioritized people over arrogance or getting caught up in job titles, perceived power, or influencing others based on fear.
Second, accountability must be the norm.
Allowing behaviors to continue that are detrimental to the team, patients, clients or customers is simply a leadership failure. Swinging the proverbial leadership hammer is not what I’m talking about here. If you need to swing a hammer you’ve completely missed the early warning signs.
Intervene as the signs appear with a sidebar, private word, or short note that cuts to the chase while maintaining your professionalism.
Additionally, often times, peer-to-peer accountability is more powerful than the leader getting involved.
Two behaviors that can drive culture.
What do you think?
Thanks for being here.
Jay





