There is an ongoing
dialogue we all must manage. It's a back and forth exchange of views that at
times are aligned, and at others see things very differently. In the end we play
the role of moderator and ultimately decision-maker in terms of the action we
are willing to take.
External Voices
Each day we are
bombarded with messages, directives, rituals and corporate cultures that
encourage us to behave in certain ways. We can interpret these messages as
negative peer pressure, all the way to a feeling of excitement when we are part of
something fresh and new, where risk-taking is encouraged to achieve breakthrough
performance.
These voices are
constantly at work, and it is incumbent upon us as leaders to be aware of our
environment and what that environment is telling us to do.
Internal Voices
The other half of this
conversation is happening inside our heads. No, I'm not talking about mental
illness. The voice I'm referring to is the one that is thinking, reacting,
considering our responses, and actively working all day long. (Sometimes this
voice keeps us up at night too.)
This voice plays a
variety of roles for us: conscience, devil's advocate, big thinker, and
tactician. Ultimately, it is that inner voice that pushes us to action one way
or another.
Finding Balance
In more sophisticated companies
there is an intentional strategy to address corporate culture in a way that
captures "how we do the work" in an open and transparent
manner.
Reconciling those two
cultural voices can be difficult for many employees, and the power of clearly stating an
organization's cultural norms and beliefs can go a long way in not only
recruiting, but retaining good people too.
These are the people whose value systems
align with the company and will ultimately create a foundation for future
success.
Unfortunately, most companies
still believe that a mission statement on the wall and a vision statement in
the lobby are enough. The power of a culture statement never enters the
strategic discussion and thus a huge opportunity is wasted.
When culture is
ignored where does that leave the individual?
How About You
What are the voices in
your corporate culture telling you? Are they locked in an epic battle between what you know on the inside is the right thing to do with what you're hearing on the outside as the
"preferred modus operandi?" Which voice are you listening to?
I'd love to hear from
you.
No Excuses.
If the conflict you are facing is as simple as right vs wrong, then the decision is easy - you do the right thing, unfortunately, it is never as clear cut as this. A bad culture has an insidious way of making good people do bad things.
ReplyDeleteThanks for the comment Josh. The impact of a bad culture certainly can have profound effects on everyone...even in some of the most obvious circumstances.
DeleteIf we've seen anything about companies rising and falling recently, if you settle too much on the "this is how we do it" you wake up the next day and you're obsolete. Gotta follow that inner voice
ReplyDelete