Friday, July 1, 2022

The Kindness Competency

There are lots of unwritten rules around leadership.

Don't be too political.

Don't be too religious.

Don't be too sensitive.

Just focus on business.

I'm not an advocate for that perspective (anymore.) We're all experiencing the massive divide in the United States across many fronts. The pandemic, and a series of extreme Presidents on either end of the spectrum have reinforced that division.

So, where does kindness fit in at work? Is it something that is embraced, but only as words on a formal statement but are never backed up in the culture?

Does kindness become a central value to the very core of what an organization is about, so much so that kindness is placed ahead of the product, service, or care that is provided to the customer?

Or, is kindness supposed to happen organically while "getting the work done?"

For me, positioning kindness as a core value might be the most transformative decision any employer could make during these turbulent times. Imagine holding all of the employees from CEO to entry level team member accountable to demonstrating kindness before all other work gets done? 

What would that corporate culture feel like?

Thanks for being here.



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