Have you ever been caught off guard? I don't mean a little surprise, I'm talking holy moly type of caught off guard. We all have a list of examples from our personal lives: trips to the Emergency Room, slips and falls, fender bender accidents, etc. Those can be a little scary....sometimes they can be a lot scary.
But what happens when you're caught off guard at work?
Is Preparation Possible?
We all like to believe we can stay calm, cool and collected in times of crisis. In fact, sometimes bigger issues are easier to deal with than those small annoyances that seem to never get resolved. But is it possible to prepare for those unexpected events that leave us somewhat speechless? I don't believe the concept of appropriate preparation is the right question because no matter how well we believe we've prepared for the unexpected; by definition if we're truly caught off guard we've failed in our planning.
Reaction v. Preparation