I am pleased to present Jake Poore, Founder and President of Integrated Loyalty Systems (ILS) as guest blogger. In his nearly thirty years of work in customer service, Jake has consulted with more than 100 top companies and given hundreds of presentations on service excellence, leadership development and strategic planning. Prior to launching ILS, he spent 18 years with the Disney Company, ultimately serving as the driving force behind the development of the Disney Institute's consulting practice. A nationally recognized and sought after speaker, Jake shares a brief insight on his advice for Human Resources leaders in today's business environment.
We MUST Take Action!
President Abraham Lincoln, an incredible communicator, was known during the Civil War to attend a church not far from the White House on Wednesday nights. The preacher, Dr. Gurley, allowed the President to sit in the pastor’s study with the door open to the chancel so he could listen to the sermon without having to interact with the crowd. One Wednesday evening as Lincoln and a companion walked back to the White House after the sermon, the President’s companion asked, “What did you think of tonight’s sermon?”
“Well,” Lincoln responded, “it was brilliantly conceived, biblical, relevant, and well presented.”
“So, it was a great sermon?”
“No,” Lincoln replied. “It failed. It failed because our leader did not ask us to do something great.”
Inspiring communicators always expect a lot from their listeners. CHALLENGE THEM TO DO SOMETHING DIFFERENTLY or NEW!
Jake reminds us that it's not enough for us to "just" do a good job. If we are going to be a driving force in our organizations, we must challenge others to do great things! When was the last time you challenged your colleagues to be world-class? What happened next?
I'd love to hear from you.
No Excuses.
pics courtesy of http://wecreateloyalty.com and http://sixdegreesoflincoln.com
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